Patient support is evolving from reactive administrative routing to proactive, clinician-led health navigation. Modern "Care Centers" utilize AI-driven triage and human-centric workflows to address clinical concerns, social determinants of health (SDoH), and chronic condition management, moving beyond simple scheduling to improve patient outcomes and reduce unnecessary hospital readmissions. 30-Second Executive Briefing Metric Shift: Move primary KPIs from Average Handle Time (AHT)—a relic...